We take great care in creating every one of our products. Each product is made or assembled in or printed in the USA.
Your order is custom made, and production times are between 3 - 5 business days. Please allow for production time prior to shipping. You will be emailed a tracking number once your product is shipped, and shipping normally takes between 3 - 7 days, depending upon where you live and any current weather delays or carrier issues.
Our policy lasts 14 days. If 14 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange. Jewelry, hats, bedding, blankets and shower curtains are not eligible for returns due to sanitary and health reasons. Custom printed items are not eligible for returns.
Due to Covid-19, weather or other unforeseen circumstances, returns are not accepted because of delayed shipments. Please allow ample time for tracking information to become available during these unprecedented times.
Defective or damaged items must be reported within 3 days of receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
All custom printed items
Free plus shipping items
One of a Kind items
To initiate a return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted upon mutual agreement:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
If you are not satisfied with your purchase, please let us know within 14 days of receipt. To return an item, please email your proof of purchase and reason for return to: email@example.com. Please include your complete contact details. An RMA number will be issued to eligible returns, and this number must be clearly marked on the outside of your package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Defects or damage must be reported within 3 days of receipt of items.
You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be added to your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns must be shipped using a trackable shipping service. We cannot guarantee that we will receive your returned item unless we have a tracking number, and cannot be responsible for items that are lost in transit.
Since each of our items is made for you when you order it, order cancellations are not accepted once the order has been placed.